Shipping policy

Shipping Policy

Thank you for shopping with Puppet Hall. This Shipping Policy explains how we process and deliver orders.
Order Processing
Orders are processed within 1–3 business days after payment confirmation.
Orders placed on weekends or public holidays may be processed on the next business day.
Customers will receive order confirmation and shipping updates through the contact details provided during checkout.
Delivery Time
Standard delivery typically takes 3–10 business days, depending on the delivery location.
Delivery times are estimates and may vary due to weather conditions, courier delays, public holidays, or other circumstances beyond our control.
Shipping Charges
Shipping charges, if applicable, will be displayed at checkout before payment.
Free shipping offers, if available, will be clearly mentioned on the website.
Delivery Areas
We currently deliver to locations serviced by our delivery partners within India.
Delivery availability may vary based on the customer's location.
Tracking Orders
Once an order is shipped, tracking information will be provided whenever available through our courier partners.
Incorrect Address
Customers are responsible for providing accurate shipping information.
Puppet Hall is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses.
Delayed or Lost Shipments
If your order is significantly delayed or appears lost, please contact our customer support team.
We will coordinate with the courier partner to resolve the issue.
Damaged Packages
If your package arrives visibly damaged, please take photos and contact us within 24 hours of delivery.
Claims submitted after this period may not be eligible for review.

Last Updated: June 2, 2026