Shipping policy
Shipping Policy
Thank you for shopping with PuppetHaus. This Shipping Policy explains how we process and deliver orders.
Order Processing
Orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays may be processed on the next business day.
Customers will receive order confirmation and shipping updates using the contact details provided at checkout.
Delivery Time
Standard delivery typically takes 3–10 business days, depending on the delivery location.
Delivery times are estimates and may vary due to weather conditions, courier delays, public holidays, or other circumstances beyond our control.
Shipping Charges
Shipping charges, if applicable, will be displayed at checkout before payment. Free shipping offers, if available, will be clearly mentioned on the website.
Delivery Areas
We currently deliver to locations serviced by our delivery partners within India. Delivery availability may vary depending on the customer’s location.
Order Tracking
Once your order has been shipped, tracking details will be shared through the contact information provided at checkout, where tracking is available through our courier partner.
Incorrect or Incomplete Address
Customers are responsible for providing accurate and complete shipping information. If you notice an error in your shipping address, please contact us as soon as possible. Address changes may not be possible once an order has been shipped.
PuppetHaus is not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.
Delayed or Lost Shipments
If your order is significantly delayed or appears to be lost, please contact our Customer Support team. We will coordinate with the courier partner to investigate and help resolve the issue.
Damaged Packages
If your product arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
A clear and continuous unboxing video showing the sealed package being opened and the issue with the product is required to support a claim. Please refer to our Refund Policy for complete details.
Contact Us
For shipping-related questions or assistance, please contact us:
Email: puppethaus.studio@gmail.com
Contact Number: +91 76720 12472